Abstract：The outbreak of COVID-19 has revealed the lack of language emergency services for people with special needs. The needs of hearing-impaired people are diversified thus the demand for more individualized services for effective communication during the epidemic period is also increasingly prominent. These services include urgent support in spoken language, written language, sign language interpretation, lip-reading and other communication channels. During the critical period of the COVID-19, the government adopted more personalized and user-friendly measures for information briefing and the Deaf Association also played a bridging role in connecting its community with different parties. Advanced technology also proves to be conducive in facilitating information accessibility in communication with the hearing-impaired community. All means mentioned above served to meet the communication needs of the hearing-impaired community to some extent. However, there are still some problems, such as the lack of effective supervision of We Media and the existence of barriers for the communication between the doctors and patients. Based on a survey of research literature, official regulations and media coverage, we suggest that we should enhance the awareness of complete accessibility, ensure the communication right of people with special needs, promote wider use of the Chinese National Sign Language, accelerate the professionalization of sign language interpretation, and learn from international experience in order to improve the efficiency of language emergency services in China.
郑 璇. 新冠肺炎疫情下听障人群语言应急服务的思考[J]. 语言战略研究, 2020, 5(3): 40-49.
Zheng Xuan. Reflections on Language Emergency Services for People with Hearing Loss in Epidemic of COVID-19. , 2020, 5(3): 40-49.
