Abstract：The outbreak of COVID-19 in 2020 has brought about profound impacts on individuals, families and the whole society. The public experienced many different types of psychological distress in the pandemic, such as coronavirus panic and anxiety, mental toll in quarantine, pains and depression of the patients and medical workers, grieves of the loss of beloved ones and so forth. In such a context, how to provide effective professional counseling service to people in need has become a research field for scholars in various disciplines. Language is, among others, believed to be able to play an irreplaceable role in the provision of emergency services. At the height of the COVID-19 pandemic, there were over 4000 crisis hotlines serving the public in need. The hotline service provides an important resource for the inquiry of practice and implications of language emergency interventions. Based on a case of the hotline counselling, this paper explores strategies of language use and specific communication skills that the hotline service provider used in helping a client to solve problems. The author adopts Bourdieu’s field-habitus framework to explain the social factors affecting how service providers used these strategies.
刘 梦. 社会学视角下新冠疫情心理咨询的语言使用个案分析[J]. 语言战略研究, 2020, 5(5): 21-31.
Liu Meng. A Sociological Case Analysis of Language Practice in Hotline Counseling during the COVID-19 Pandemic. , 2020, 5(5): 21-31.
