Abstract：This paper takes the 3/11 Great East Japan Earthquake as an example to introduce the situation of emergency language service in Japan. Firstly, it introduces the emergency disaster laws and regulations, relevant government service agencies and operational systems of Japan. Secondly, through the case introductions, it was clarified that the way of emergency language service for 3/11 Great East Japan Earthquake was not limited to specially set up service windows and carrying out face-to-face consultation service. It also included telephone consultation services, TV / radio, network / network radio of multilingual services such as broadcast, etc. There are more than 10 service languages, as well as concise Japanese services and dialect services. The contents of these emergency language services include: the provision of portable manuals of Multilingual Guide for Daily Life and Multilingual Guide for Disaster Prevention; the provision of emergency daily information such as relevant refuges urgently needed by foreigners in severely affected areas, earthquakes / aftershocks, and evacuation contact numbers / assembly locations, knowledge of nuclear radiation prevention, electricity and water, bank and road traffic, related drinking water and vegetable pollution, etc. Thirdly, this paper summarizes the results of multilingual services implemented in Japan in case of
an earthquake, most of which come from the continuous improvement and previous experience. Through the establishment of a multilingual service team to tap the strength of citizens and implement talent training in order to prepare social resources for emergency, Japan has realized the vertical (government) and horizontal (Civil Society) organic joint systems. At the same time, some problems and limitations are pointed out, such as insufficient publicity of emergency language services, and the failure to establish a comprehensive and effective “Social Network” systems between resident foreigners. Finally, the paper discusses the current situation of the improvement of emergency language service after the “3/11” Great East Japan Earthquake, and puts forward the suggestions on building up China's emergency language service system.
包联群. “3·11”东日本大震灾应急语言服务[J]. 语言战略研究, 2020, 5(3): 62-74.
Bao Lianqun. Emergency Language Service for 3/11 Great East Japan Earthquake. , 2020, 5(3): 62-74.
