西昌市医院彝族患者医疗语言服务需求与供给调查

姜昕玫

语言战略研究 ›› 2025, Vol. 10 ›› Issue (4) : 34-43.

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语言战略研究 ›› 2025, Vol. 10 ›› Issue (4) : 34-43. DOI: 10.19689/j.cnki.cn10-1361/h.20250404
专题研究

西昌市医院彝族患者医疗语言服务需求与供给调查

  • 姜昕玫
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A Survey on the Demand and Supply of Medical Language Services for Yi Ethnic Minority Patients in Xichang Hospitals

  • Jiang Xinmei
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摘要

语言弱势群体就医时经常面临沟通障碍,需重视医疗领域语言服务。本研究聚焦少数民族患者,采用问卷调查法、访谈法和观察法,对四川凉山彝族自治州西昌市3家医院的彝族患者和医护人员进行了调查,发现当地医疗语言服务需求如下:医患双方语言能力不一致较为显著,沟通障碍既涉及语言也涉及文字,医患均有语言服务需求;医疗语言服务资源需求差异较大,对志愿者和双语医护人员的人力资源需求度高,对文字信息资源需求度低,医生对技术资源的需求远高于患者;政策保障方面也存在需求。服务供给的现状是尚未建立志愿语言服务体系、线上科普资源不足、医院语言景观信息传递功能弱、技术资源匮乏和政策保障供给碎片化。可以从以下几个方面进行优化:强化供给主体多元性,建立医疗语言志愿服务体系;充分构建和开发医疗语言服务人力资源,加强医患语言能力一致性;从应用层面增强技术资源支持,开发医患翻译机、远程翻译平台;建立系统完善的医疗语言服务政策法律法规保障体系。

Abstract

Patients from linguistically disadvantaged groups often face communication barriers when seeking medical care, highlighting the importance of language services in healthcare settings. This study focuses on ethnic minority patients, employing questionnaire surveys, interviews, and observations to investigate the situation in three hospitals in Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province. The findings include significant disparities in language proficiency between healthcare providers and Yi patients, communication barriers involving both spoken and written language, and a shared need for language services among healthcare professionals and patients. The demand for medical language service resources varies considerably: there is a high demand for human resources such as bilingual healthcare workers and volunteers, while the need for written resources is lower. Additionally, medical professionals exhibit a greater need for technical resources compared to patients. There is also a demand for policy guarantees in this domain. The study suggests optimization in the following areas: enhancing the diversity of service providers and establishing a volunteer-based medical language service system; building and improving human resource capacity for medical language services to align with patients and healthcare providers’ language abilities; strengthening technological support through tools like translation devices and remote translation platforms; and developing a comprehensive system of policies and legal frameworks to ensure adequate medical language services.

关键词

应急语言服务 / 医患沟通 / 语言政策 / 语言障碍 / 语言生活

Key words

emergency language services / doctor-patient communication / language policy / language barriers / language situation

引用本文

导出引用
姜昕玫. 西昌市医院彝族患者医疗语言服务需求与供给调查[J]. 语言战略研究. 2025, 10(4): 34-43 https://doi.org/10.19689/j.cnki.cn10-1361/h.20250404
Jiang Xinmei. A Survey on the Demand and Supply of Medical Language Services for Yi Ethnic Minority Patients in Xichang Hospitals[J]. Chinese Journal of Language Policy and Planning. 2025, 10(4): 34-43 https://doi.org/10.19689/j.cnki.cn10-1361/h.20250404
中图分类号: H002   

基金

国家语委“十四五”科研规划2022年度重点项目(中青班项目)“民族地区应急语言服务需求与实践策略研究”(ZDI145‒68)。

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